Frequently Asked Questions
A: All calls are absolutely free to healthcare workers and support staff on the frontline of COVID relief.
A: YES! Sometimes all you need is to be able to talk in a safe, confidential, and non-judgmental environment. In fact, we encourage you to talk with a counselor long before reaching a crisis point. Whether the call will be an opportunity for you to vent, or a deep discussion on processing a specific trauma, we have a licensed and trained counselor that is the right fit for you waiting to connect.
A: No. We understand working on the frontline of COVID relief reaches many professions and we are here to support you as well. This program is available to anyone in the healthcare industry or immediate support thereof that faces challenges from their fight against the virus. Hospital-based essential employees include both clinical personnel offering direct care to patients; as well as non-clinical, non-direct care hospital employees.
A: No. Your conversation with your counselor is designed to be completely confidential and compliant with all state and local laws regarding privacy and reporting requirements. Nothing you share with your counselor will be made available to your employer or hospital, and you do not need to let anyone know you are seeking help unless it is your choice to do so.
A: If you have a positive experience after your initial call and talking with your counselor continues to be a good fit, we will assess your needs for continued care free of charge under the program, and even work with insurance if necessary.
Need to schedule your intervention call? Book here.
Fill out the form below and the counseling office will contact you within 24 hours to schedule an appointment. Your appointment will be a 30 to 60 minute crisis intervention check with a licensed clinician. Appointments are scheduled Monday-Friday, 8am-8pm, and Saturdays, 10am-3pm.
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